At Valley of Scents, we are committed to delivering your order safely and efficiently.

 Order Processing

• All orders are processed within 1–2 business days after confirmation.
  
• Orders placed on weekends or public holidays will be processed on the next working day.

 Delivery Timeline

• Estimated delivery time: 3–10 business days
• Delivery timelines may vary depending on your location and courier availability.
  

 Shipping Coverage

• We currently ship across India
• At this time, international shipping may be limited or unavailable.

 Shipping Charges

• Shipping charges (if any) will be calculated and displayed at checkout.
• Free shipping may be offered on select orders or promotional campaigns.
  

 Order Tracking

• Once your order is shipped, you will receive a tracking link via SMS/Email/WhatsApp.
  
• You can use this link to monitor your delivery status in real time.

 Delivery Notes

• Please ensure that your shipping address and contact details are accurate to avoid delays.
• In case of failed delivery attempts due to incorrect details or unavailability, re-delivery may take additional time.

 Important – Upon Delivery

• We strongly recommend recording an unboxing video at the time of delivery.
• Ensure the package is sealed and untampered before accepting it.

 Delays

While we strive to deliver within the promised timeframe, delays may occur due to:

• High order volume
• Courier disruptions
• Weather or unforeseen circumstances
• Unclear shipping details
  

We appreciate your patience in such cases.

Cancellation

If you wish to cancel your order after it has been confirmed, kindly reach out to us on our Customer Care helplines provided below in the help section

Please note that you cannot cancel your order once it has been shipped.