Refund policy

Our policy stipulates that products are considered non-returnable, with the exception being for cases where an incorrect item has been received. In such instances, a replacement process can be initiated. We kindly request that the Perfume Pack is maintained in a sealed condition upon delivery, ensuring that any potential return can be appropriately facilitated

To be eligible for a replacement, your item must be in the same condition that you received it, sealed and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a replacement, you can contact us at support@valleyofscents.comor simply WhatsApp or call on +919103882858


If your replacement is accepted, we’ll send you a replacement confirmation, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Cancellations

If you wish to cancel your order after it has been confirmed, kindly reach out to us on our Customer Care helplines provided below in the help section


Please note that you cannot cancel your order once it has been shipped.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@valleyofscents.com.

Need Help?

If you have any questions regarding your shipment, feel free to contact us: